Salesforce Community Cloud
Community Cloud is a social platform designed to engage and facilitate communication among an organisation's employees, partners and customers.
Community Cloud utalises Salesforce's Chatter for chat and collaboration of tasks amounst' employees, allowing users to exchange data, images and the ability to follow records such as cases logged for full visibility of changes and updates in real time.
Employees can use the platform for many purposes, including Support troubleshooting, HR Management and help desk communications across international teams.
Community cloud gives your business a way of reaching out to all your customers and providing all the information you wish to share in one place that can be easy managed and updated, increasing productivity and engagements with clients.