Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) module on the Salesforce force.com platform.
Service Cloud allows businesses to improve, automate and streamline their processes, providing improved functionality for their service management business needs. Service cloud offers the flexibility to configure and automatically recommend self fix articles to the user before submitting their cases, increasing first time resolution without the support user ever having to engage.
Service cloud can monitor and respond to social media platforms and automatically create and route cases to the appropriate agent or team based on defined criteria, ensuring nothing gets missed.
The force.com platform service cloud can be integrated with the worlds leading software ensuring that all your company data, processes and systems can be managed in one place seamlessly. Through the use of the Salesforce mobile application, support can be provided 24/7 from any location via live video chat, screen sharing and on-screen guided assistance.